Available payment methods include:

• Visa, Mastercard and Visa Debit
• Apple Pay and Google Pay
• Rvvup Pay by Bank
• PayPal Express
• BACS bank transfer
• Cheque

The exact options available for an order are displayed during checkout.

Yes. The website uses an encrypted connection and secure third-party payment processing.

Independent 4 Life does not collect or retain your debit or credit card details. Some payments may require an additional 3D Secure verification step with your card issuer.

VAT relief is available only when both the product and the end user meet the applicable eligibility requirements. Eligible products are identified on their product pages.

During checkout, eligible customers can complete the online VAT declaration and the order total will update before payment.

Read VAT Exemptions Explained for the full eligibility guidance.

Add the eligible product to your basket, continue to checkout and select the appropriate customer type. When offered the VAT exemption section, enter the eligible end user’s name and a brief description of their qualifying condition.

See the step-by-step VAT exemption guide for screenshots and full instructions.

A VAT-registered business cannot use the website’s VAT exemption process. The order should be placed with VAT and the business can use the VAT invoice when completing its own VAT return.

A registered charity may qualify when eligible goods are made available to a disabled person for personal or domestic use.

The charity should create an account and provide its registered charity name and number for approval before attempting to claim relief.

For qualifying standard UK mainland orders, the current delivery rate is £8.33 excluding VAT for orders up to £75 excluding VAT. Qualifying orders over £75 excluding VAT receive free standard delivery.

Charges can vary according to the product, manufacturer, dispatch location and delivery address. Large items, manufacturer-direct deliveries, remote areas and non-mainland addresses may incur additional charges.

Enter your postcode on the product page, in the basket or during checkout to see the applicable charge.

Read the full Delivery Information .

Each product page displays an expected availability and lead time. These should be treated as a guide because some products are ordered from specialist manufacturers.

Once payment has cleared and the order is processed, you will receive further dispatch or delivery information.

Yes. You can enter a delivery address that is different from your billing address during checkout.

Additional security checks may be required for some payment methods or higher-value orders.

Click and collect is available on selected products. Wait until you receive confirmation that the goods are ready before travelling to Bellamy House.

Identification or a signature may be required when the order is released.

Standard delivery does not include carrying goods into the property. Boxed goods are normally delivered to the door, while palletised items are generally delivered kerbside.

Ensure that enough people are available to safely receive and move heavy or bulky items.

Open and check the delivery as soon as possible. Notify Independent 4 Life within 48 hours when an item is damaged or something is missing.

Keep the packaging and take clear photographs of the packaging, product and any damage. Email the images with your name and order number to info@independent4life.co.uk.

Do not install a product after identifying damage or a defect, because this may make the issue more difficult to resolve.

Consumer orders may generally be cancelled before dispatch or within the applicable cancellation period after delivery, subject to the conditions and exclusions in the returns policy.

Bespoke products, specially sourced goods, hygiene products, opened technical products and items that have been fitted, assembled or used may not be returnable.

Contact the team before sending anything back, as the correct return address may depend on where the product was dispatched from.

Read Cancellations and Returns before arranging a return.

A specific timed delivery is not included as standard. Contact the team before ordering when a timed service is essential. An alternative courier service may be possible, but additional charges will normally apply.

Products are supplied with the applicable manufacturer’s guarantee or warranty. The duration and conditions vary by product and manufacturer.

Register the product with the manufacturer where required and retain your invoice, product details and serial number. Contact Independent 4 Life when you need help identifying the correct warranty process.

Yes. Our team can help compare product dimensions, specifications, controls, compatibility and installation requirements.

Provide as much information as possible, including room dimensions, photographs, drawings, required product codes and details about the intended use.

New accounts must be verified using the activation link sent by email. Check your inbox and spam or junk folder for the activation message.

Contact us if the email has not arrived or the activation link does not work. The team can check the account and help complete the activation.

An online account allows you to manage saved addresses, review order information, access previous invoices and refunds, view your wish list and retain a saved shopping basket.

Guest checkout remains available when you do not need these account features.

The office and showroom are open Monday to Friday from 9am–5pm.

Evening and Saturday showroom appointments can also be arranged. Booking ahead is recommended when you need a focused demonstration or want to see a particular product.

Visit the main showroom page to explore the displays and appointment options.

The Petersfield showroom contains working accessible kitchens, bathroom and shower displays, storage systems, accessible sinks and other specialist products.

You can visit in person, book a guided video appointment or explore the 3D virtual showroom .