Accessible living specialists
Trading online since 2010
Website Help
Independent 4 Life is designed to work with current versions of modern desktop, tablet and mobile browsers. If a page does not look or behave as expected, checking that your browser is up-to-date is a good place to start.
Start here
Before contacting us, try these simple steps.
Why browser updates matter
Web browsers are updated regularly as website technology changes. An older browser may still open a website, but individual layouts, menus, forms, checkout features or interactive content may not behave in the way intended.
Keeping your browser and device software up-to-date also gives you the latest security fixes and browser improvements.
Check your browser
The exact wording can vary slightly by operating system, but these are the standard update routes for the most commonly used browsers.
Chrome checks for an available update when you open the About Google Chrome page. If an update is waiting to be applied, you may be asked to relaunch Chrome.
Google Chrome Update Help →Edge checks for updates from its About page. If an update has already downloaded, restart the browser when prompted to finish installing it.
Microsoft Edge Update Help →Firefox normally updates automatically, but opening About Firefox manually checks for an available update. Restart Firefox if prompted once the update has downloaded.
Firefox Update Help →Safari is included with the operating system on Apple devices. The latest Safari version available for your device is installed by updating or upgrading the device operating system.
Apple Safari Update Help →Browser already up-to-date?
A current browser does not rule out a temporary loading problem, cached page data, an extension conflict or a problem specific to one device.
Start with a normal refresh. If something failed to load the first time, this may be all that is required.
Close all browser windows, reopen the browser and return to the page. This also allows pending browser updates to finish.
Opening the page in a private or incognito window can help show whether stored browser data or an extension is contributing to the problem.
Ad blockers, privacy tools and other extensions can sometimes change the way a page loads. Temporarily disabling an extension can help identify a conflict.
If the page works in another current browser, tell us which browser displays the problem. That information can be very useful when we investigate it.
Where possible, check the same page on another phone, tablet or computer to see whether the problem is specific to one device.
A useful troubleshooting order
There is usually no need to immediately delete all of your browser data. Work through the simpler checks first, then move on only if the problem continues.
Reload the affected Independent 4 Life page.
Close and reopen the browser, then try again.
Test the page in a private or incognito window.
Try another browser or device and note whether the problem remains.
Still having trouble?
Websites can occasionally behave differently across particular combinations of browsers, operating systems and devices. If the problem continues after the checks above, please contact us and we will investigate it.
