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Delivery Information
What Does In stock mean?
Products listed with an 'In Stock' tag represents either:
- Stock in our store / warehouse and available for immediate next day delivery by APC, DPD, and or Pallet freight
- Available to order from one of partner suppliers for immediate next day delivery
Stock levels are monitored and updated regularly.
How much will my delivery cost?
Delivery charges are flexible on our site and are based on a number of factors such as your delivery address, the product, the supplier and origin of the product, such as Pressalit which is shipped from Denmark.
By entering your delivery Country and Postcode you can check if any delivery charges apply:
- On the Product page
- In the Shopping Cart - Summary
- In the Checkout
Our standard UK mainland shipping rate (excl. VAT) is:
- Orders up to £75 = £8.33
- Orders over £75 = FREE
Location and Product exclusions
Products from certain manufacturers are excluded from the above rates and may incur additional charges for shipping and *Customs duties.
Shipping to UK mainland addresses, includes, but is not limited to:
- *Pressalit £50 per order
- Showerwall (wall panels, tubes of Adhesive, Silicone sealants, and trims) £50 per order, this excludes Sureseal end caps.
Additional charges may also apply to areas including, and are not limited to:
- UK non-mainland addresses
- Remote UK mainland addresses (e.g. Scottish Highlands)
- Ireland
(All prices excl. VAT)
When will I receive my order?
Each product page details the availability and expected delivery time, which should be viewed as a guide to stock status.
Once your order is placed and payment has cleared, we will begin processing your order.
We will then aim to deliver your goods by the date set out in your Shipping Confirmation email.
We will notify you if the delivery period will be significantly longer or if there are exceptional circumstances which may affect your order.
Can I speed up my delivery?
We always aim to get your order to you as quickly as possible.
However, if you wish to try and speed up this process then please contact us, as we may be able to use an alternative courier to achieve this.
Please be aware however that this is invariably subject to additional charges set by the courier company.
Can I request a specific time of day for delivery?
In order to maintain our competitive prices and reduce shipping charges, we currently do not provide this service.
However, if it is crucial for you that we achieve this then please contact us, as we may be able to organise this.
Please be aware that this is invariably subject to additional charges set by the courier company.
Can you deliver to a different address to my registered card address?
Yes, simply enter a different delivery address in the Checkout process.
Do you ship internationally?
We currently only deliver to addresses in the United Kingdom.
The delivery charges will be displayed to you once you have entered your shipping address in Checkout.
If I'm not there to receive my order, can you leave the goods outside?
All our deliveries require a signature upon delivery.
Whilst our Checkout process allows you to specify special delivery instructions to us, we will not leave goods unsigned for at your property.
If you are unable to receive the goods, please contact us prior to attempted delivery to allow for alternative arrangements to be made.
Can you carry my goods into my property for me?
The delivery driver is NOT insured to take the goods inside your property.
We will always aim to deliver packaged/boxed goods to your door. Palletised deliveries will be delivered curb side.
If this location is unreachable for any reason, such as being located on a narrow street, up a flight of stairs (such as flats), or due to any other obstruction, delivery will be made to as near to your property as possible.
For heavier items it is strongly recommended that at least two able-bodied persons are available to receive the delivery and carry the goods inside.
Checking your Order and Reporting Damaged/Missing Products – Within 48 hours
Please Notify us within 48 hours
When we or our supplier dispatch goods to you and close your order as complete, we endeavour to notify you that your order has been dispatched. Upon receipt of your order, we request that you open and check your delivery for any damages or shortages.
Unfortunately, products do get damaged in transit by the courier companies, which is beyond our control. It is important that any damages or shortages are notified to us within 48 hours. Failure to do so, could invalidate a claim and make it harder for our approved supplier to make a claim on the courier company.
If a product arrives damaged, please take images of the damaged packaging and the damaged product. Then email your .jpeg images to our customer services team via email to [email protected] quoting your name and order number and provide any other relevant information.
We will arrange for a replacement to be delivered and usually for the damaged item to be collected, please repackage as secuerly as possible.
Please contact our Customer Service team for help and support if you are unsure.
We are open Mondays to Fridays 9.00am to 5pm, please call us on 0800 500 3001 or click here to Contact Us or you can send us an email to [email protected]
