Boxed parcel delivery
Smaller packaged goods are normally delivered as close as reasonably possible to your front door and require a signature.
UK delivery and collection
Delivery Information
Understand delivery charges, product lead times, parcel and pallet arrangements, click and collect, and what to do when your order arrives.
Postcode-based pricing Enter your location to see the available delivery options.
UK addresses Independent 4 Life currently delivers within the United Kingdom.
Signature required Orders cannot normally be left outside or delivered unsigned.
Check within 48 hours Inspect deliveries promptly and report damage or shortages.
Calculate your delivery
Delivery charges depend on the product and destination
Our website calculates delivery using factors including your address, the product, its manufacturer and the location from which it will be dispatched.
01
Open the product page Review the displayed stock status, expected delivery time and any product-specific delivery information.
02
Enter your country and postcode Use the delivery calculator on the product page or in your shopping basket to view available options.
03
Confirm the charge at checkout The checkout total reflects the products, quantities, address and delivery service selected for your order.
How orders are supplied
Parcel, manufacturer-direct and pallet deliveries
Products may leave our own stock, a partner supplier or a specialist manufacturer. The delivery method depends on the size, weight and origin of the goods.
Manufacturer-direct delivery
Some products are dispatched directly by a partner or manufacturer and may have their own charge, courier and lead time.
Pallet delivery
Large or heavy products are delivered kerbside. The driver is not insured to carry the goods into your property.
Click and collect
Selected products can be collected from Bellamy House after you receive confirmation that the order is ready.
What happens after ordering
From checkout to delivery
Product pages provide expected availability and delivery times, but these remain estimates until the order is processed.
Place your order
Complete checkout and payment using your correct delivery address and contact information.
Order processing
Once payment has cleared, the order is checked and released to our warehouse, supplier or manufacturer.
Dispatch confirmation
We aim to notify you when goods are dispatched and provide available courier or delivery information.
Receive and inspect
Sign for the goods, open the packaging promptly and check the complete order before installation.
Important for large products
Prepare before a pallet delivery arrives
Height-adjustable systems, shower equipment and other large products can be heavy and difficult to move. Standard delivery is not an installation or room-of-choice service.
01
Delivery is kerbside Palletised goods are unloaded at the kerb or the nearest safely accessible point.
02
The driver cannot carry goods inside Delivery drivers are not insured to move large items into your home, building or storage area.
03
Arrange suitable assistance Ensure enough people and appropriate handling equipment are available to move the delivery safely.
04
Check vehicle access Narrow roads, steps, flats and restricted access may require delivery to the nearest accessible location.
Delivery questions
Frequently asked questions
Select a question to see more information about stock, delivery timing, addresses, collections and receiving your order.
What does “In stock” mean?
An “In stock” product may be held in our own store or warehouse, or available for immediate ordering and dispatch from one of our partner suppliers.
Check the expected delivery message on the individual product page. Next-working-day delivery applies only where specifically displayed and where the relevant ordering deadline is met.
When will I receive my order?
Each product page displays its expected availability and delivery time. This should be treated as a guide rather than a guaranteed delivery appointment.
We will notify you if the expected delivery period becomes significantly longer or exceptional circumstances affect the order.
Can I speed up my delivery?
Contact us before ordering when delivery is particularly urgent. An alternative courier or expedited service may sometimes be available.
Faster services are subject to availability and normally incur an additional courier charge.
Can I request a particular delivery time?
A timed delivery is not included as standard. Contact the team before ordering when a particular time is essential.
We may be able to arrange a different courier service, subject to availability and an additional charge.
Can you deliver to a different address?
Yes. Enter the required delivery address during checkout, even when it is different from the billing or registered card address.
Some payment methods or higher-value orders may require additional security checks.
Do you deliver outside the United Kingdom?
Independent 4 Life currently delivers to addresses within the United Kingdom.
Delivery charges for Northern Ireland, remote and non-mainland UK addresses are calculated after you enter the complete shipping address.
Can the courier leave my order outside?
Deliveries require a signature and goods cannot normally be left unsigned outside the property.
Special instructions entered during checkout do not guarantee that the courier can leave the order unattended. Contact us before delivery when alternative arrangements are required.
What happens if nobody is available to receive the order?
Contact us before the attempted delivery when you know that nobody will be available. Depending on the courier and product, an alternative day or arrangement may be possible.
Failed pallet or specialist deliveries can incur additional redelivery charges.
Can the driver carry the goods into my property?
No. The delivery driver is not insured to take goods inside your property.
Boxed goods are normally delivered as close as reasonably possible to the front door. Palletised deliveries are kerbside or to the nearest safely accessible point.
How does click and collect work?
Click and collect is available only on products that display the collection option.
Wait until you receive an email confirming that the order is ready before travelling to Bellamy House. You will be asked to sign for the goods when they are released.
Will all parts of my order arrive together?
Not always. Products supplied by different manufacturers or dispatch locations may arrive in separate deliveries.
Check each package carefully against your order and report anything missing within 48 hours.
What should I do before arranging installation?
Open and inspect all products, check quantities and verify that the correct items have arrived before booking or beginning installation work.
Do not install a product after identifying transit damage, missing components or an apparent defect.
When your order arrives
Report damage or missing products within 48 hours
Transit damage is uncommon, but prompt reporting helps us and the supplier investigate the delivery with the courier and arrange the appropriate next steps.
01 Open and check every package as soon as reasonably possible.
02 Keep the product and all packaging while the issue is reviewed.
03 Photograph the outer packaging, labels, product and damage clearly.
04 Email the photographs with your name, order number and a description of what is damaged or missing.
05 Do not fit, assemble or use a product after discovering damage.
Related information
Ordering and after-sales guidance
Need delivery guidance?
Ask before ordering a large, urgent or specialist product
Tell us the product code, quantity and complete delivery postcode so that our team can check the likely charge, lead time and delivery method.
