Accessible living specialists
Trading online since 2010
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Eligible customers can claim VAT relief on qualifying products during our online checkout. Follow the six steps below to find an eligible product, complete the declaration and check the VAT has been removed before placing your order.
Check VAT Eligibility First →The process
Before you begin
Selected Independent 4 Life products are eligible for disability VAT relief. Eligibility is not based solely on the customer: the product itself must also qualify.
This page explains how to make the claim through our website. If you are unsure whether the person receiving the goods or the product itself qualifies, read our VAT Exemptions Explained page before continuing.
Step-by-step
The screenshots below show where to look at each stage of the Independent 4 Life shopping and checkout process.
On qualifying product pages, the product information identifies that VAT relief is available and can be deducted during checkout.
Select the quantity required and use the Add to Cart button as normal.
Before entering secure checkout, choose the option that describes the customer placing the order.
Secure checkout
You will now enter the normal checkout information needed to process and deliver the order. The VAT declaration is completed before the final order is placed.
Enter the delivery details using the postcode and address lookup where available.
If the billing address differs from the delivery address, update it in the payment section.
Select the payment method you intend to use for the completed order.
Any applicable delivery charge and its VAT treatment will be shown as part of the checkout totals.
VAT declaration
If your order and customer type allow a VAT relief claim, select the Apply for VAT Exemption option. The declaration area will open and show the eligible products in your basket.
1. Open the VAT exemption section Select the checkbox or control marked Apply for VAT Exemption.
2. Complete the declaration Enter the requested information for the eligible end user and confirm the declaration before applying the relief.
Information required
Enter the name of the person to whom the VAT relief applies and a brief description of the qualifying disability or long-term medical condition. Follow the wording shown for your selected customer type.
Confirmation
Confirm the declaration that you are eligible for zero-rated VAT, then select Apply VAT Exemption. The checkout will recalculate the eligible part of your order.
Business customers
If a Business Customer enters a VAT registration number, the Independent 4 Life VAT exemption declaration will not be offered. The order should be placed with VAT and a VAT invoice will be provided for the business's normal VAT accounting.
Registered charities
Registered Charity Customers need an approved charity account. VAT relief still depends on the goods and their qualifying use; charitable status alone does not make every purchase VAT-free.
Order summary & Buy Now
Once VAT relief has been successfully applied, the order summary will automatically recalculate. Take a moment to check the products, quantities, VAT and final amount before completing payment.
Need more help?
If you are unsure whether the end user or the products in your order qualify for VAT relief, read our full eligibility guide or contact Independent 4 Life before placing the order.
