Delivery Information

  • How much will my delivery cost?

    Default shipping rate

    Our standard shipping rate is:

    • Orders up to £75 = £5.83
    • Orders over £75 = FREE

    (All prices ex. VAT)

    Product exclusions

    Products from certain manufacturers are excluded from the above rates and may incur additional charges.

    These include, but are not limited to:

    • Pressalit Care
    • Showerwall and Bushboard
    • Baths

    Address exclusions

    The above prices are based on shipping to UK mainland addresses.

    Additional charges may apply to areas including, but not limited to:

    • UK non-mainland addresses
    • Remote UK mainland addresses (e.g. Scottish Highlands)
    • Ireland

    Please contact us to obtain a shipping rate quotation.

  • When will I receive my order?

    Each product page details the availability and expected delivery time, which should be viewed as a guide to stock status.

    Once your order is placed and payment has cleared we will begin processing your order.

    We will then aim to deliver your goods by the date set out in your Shipping Confirmation email.

    We will notify you if the delivery period will be significantly longer or if there are exceptional circumstances which may affect your order.

  • Can I speed up my delivery?

    We always aim to get your order to you as quickly as possible.

    However, if you wish to try and speed up this process then please contact us, as we may be able to use an alternative courier to achieve this.

    Please be aware however that this is invariably subject to additional charges set by the courier company.

  • Can I request a specific time of day for delivery?

    In order to maintain our competitive prices and reduce shipping charges, we currently do not provide this service.

    However, if it is crucial for you that we achieve this then please contact us, as we may be able to use an alternative courier to organise this.

    Please be aware that this is invariably subject to additional charges set by the courier company.

  • Can you deliver to a different address to my registered card address?

    Yes, simply enter a different delivery address in the Checkout process.

  • Do you ship internationally?

    We currently only deliver to addresses in the UK and Ireland.

    The delivery charges will be displayed to you once you have entered your shipping address in Checkout.

    If you would like a quote for shipping to another country then please contact us.

  • If I'm not there to receive my order, can you leave the goods outside?

    All our deliveries require a signature upon delivery.

    Whilst our Checkout process allows you to specify special delivery instructions to us, we will not leave goods unsigned for at your property.

    If you are unable to receive the goods, please contact us prior to attempted delivery to allow for alternative arrangements to be made.

  • Can you carry my goods into my property for me?

    The delivery driver is NOT insured to take the goods inside your property.

    We will always aim to deliver packaged/boxed goods to your door. Palletised deliveries will be delivered curb side.

    If this location is unreachable for any reason, such as being located on a narrow street, up a flight of stairs (such as flats), or due to any other obstruction, delivery will be made to as near to your property as possible.

    For heavier items it is strongly recommended that at least two able-bodied persons are available to receive the delivery and carry the goods inside.