We offer VAT exemptions on certain products from our website.
To qualify for VAT relief, the following must BOTH be true:
Is the product eligible for VAT exemption?
Is the end user eligible for VAT exemption?
Is the product eligible for VAT exemption?
Products eligible for VAT exemption are clearly indicated in the product's page details.
A product’s eligibility for VAT exemption is not dictated by us, it is decided by the manufacturer in tandem with HM Revenue & Customs.
Is the end user eligible for VAT exemption?
To be eligible for VAT exemption, the government says the end user must be a person who is ‘chronically sick or disabled’ if they are a person with a:
1) physical or mental impairment which has a long-term and substantial adverse effect on their ability to carry out everyday activities; or
2) condition which the medical profession treats as a chronic sickness, such as diabetes
Please note: This definition does not include a frail elderly person who is otherwise able-bodied, or any person who is only temporarily disabled or incapacitated, such as with a broken limb.
How do I claim VAT exemption?
Once you have added your items into your Shopping Cart and progressed to the Checkout by choosing the type of Customer you are:
Domestic Customer
Business Customer
Registered Charity Customer
In the Checkout, you will be asked to provide details on your eligibility in the VAT Exemption Box.
These include:
1) The end user's name
2) A brief description of the end user's condition
The VAT will then be deducted online for you prior to confirmation of order. This will be clearly displayed in the order totals.
I am a business purchasing on behalf of an end user, can I claim?
1) VAT Registered Companies, if you enter your VAT number you will not be shown the VAT Exemption box. We CANNOT give VAT exemptions to businesses who are already VAT registered.
You can however claim the VAT back in your tax return, and we will provide you a VAT paid receipt to assist you in doing so.
2) Non-VAT Registered Companies
Yes, please provide us with the details of the end user as requested in the VAT Exemption Box in the Checkout.
I am a Registered Charity; can I claim VAT exemption?
Yes, subject to:
Supplies of goods to charities will only qualify for VAT relief where the goods are made available by the charity to a disabled person for their personal or domestic use.
Firstly, enter your Charity Name, Charity Number and VAT Number if applicable in the Checkout.
Then please provide us with the end user's details as requested in the VAT Exemption box of the Checkout.
Which payment methods can I use to claim VAT exemption?
All online payment methods can be used.
We can accept VAT exemptions on Telephone Orders if
You provide a completed VAT Exemption Form in advance, which can be downloaded here in word format.
You must Complete, Print, and Sign.
Then return our VAT Exemption Form to us, by scan/email to [email protected] or by post to:
Accounts Department
Independent 4 Life Limited
Bellamy House
Winton Road
Petersfield
Hampshire
GU32 3HA
Once we have received this form and approved it, we can then process your order without VAT.
We will then credit any VAT paid back to you if owed.
Please note:
It is an offence to claim VAT exemption if you are not entitled to it, and the penalties for false claims are severe.
Upon request from HM Revenue & Customs we will disclose all details of claimed VAT exemptions.
