How to Claim VAT Exemption

Selected products on our site are eligible for VAT exemption. For more information on eligibility, please view VAT Exemptions Explained.

Step 1: How do I know if the product can be ordered without the VAT?

In the product page there are two methods by which we display the product's eligibility.

The first is a simple 'Yes' or 'No' on the product page details, displayed like so...

The second is the green 'Tick' icon, displayed just before the product description...

Step 2: Add the product to cart

Select your quantity and press the 'Add to Cart' button...

You will now be directed to the Shopping Cart page where you will see the product displayed with and without VAT...

Step 3: Proceed to checkout

Once you have added all the products and quantities you require, press the 'Proceed to Checkout' button...

Step 4: Checkout and complete payment

You will now be directed to checkout which will guide you step-by-step through the information and payment details we require.

You must complete each step of the checkout, and cannot skip forward to a later step without completing the necessary information.

At checkout step 5 you will reach the VAT Declaration stage, which looks like so...

Please fill out all the information as requested and agree to the VAT relief by ticking the box...

Step 5: Proceed to payment and confirm

Once you have ticked the box, press 'Continue' to proceed to the payment details step, before continuing again to the final Order Review page.

The Order Review page should now be displaying your VAT exempt items with the VAT removed...

Once you have read and agreed to our Terms and Conditions, please tick the related box before confirming your order via the 'Place Order' button...

Your order with VAT exemption is now complete.